Refund and Returns Policy - AMTHY MINIMALIST

Refund & Return Policy

Brand: AMTHY MINIMALIST

At AMTHY MINIMALIST, we are committed to delivering high-quality minimalist door locks and ensuring your satisfaction with every purchase.

1. Returns

We accept returns within 30 days of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

We cannot accept returns on:

Products that have been installed, used, or damaged by the customer.
Clearance or final-sale items.
Custom or special-order products.

3. Refunds

Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error (wrong item or defective product).

4. Exchanges

If your item is defective or damaged upon arrival, we will replace it at no additional cost. Please contact us within 7 days of receiving your order with photos of the damage.

5. Return Shipping

For returns due to change of mind, customers are responsible for return shipping costs.
For defective or incorrect items, we will provide a prepaid shipping label.

6. How to Start a Return

Contact our customer service at [Your Email Address] with:

Order number
Reason for return
Photos (if applicable)

We will guide you through the return process.